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Packaging Guidelines For Returning Merchandise
An unwritten rule is: "If you can throw or drop a box from 2 feet without damaging it's contents – it is probably okay. Rest assured, someone will try it."
Closing the Package
- Pressure-sensitive plastic or nylon-reinforced tape.
- Water-activated paper tape:
- Use 60-pound grade tape at least three inches wide.
- Apply three strips to both the top and bottom of the box.
- Water-activated reinforced tape:
- Similar to plain paper tape, except that reinforcing fibers have been added for strength.
- Tape requires only two center seam strips, in contrast to six strips necessary for paper tape.
- Do not use masking tape, cellophane tape, string, or paper overwrap.
If you have any questions that this document doesn't answer, please contact our Customer Service Department at +1 (801) 927-3020.
- A Return Merchandise Authorization is required.
- Place the RMA number you received from Customer Service into the space provided on the RMA form
- Do not write on the box.
- Enclose a COPY of the RMA form with the merchandise and send it freight pre-paid (insured) to the address on the form.
- Cut off the bottom portion of the RMA page and use it as an address label.
- Tape it securely to the package you are returning.
- Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.
- Contents must be secured in the box.
- Any lose items must be wrapped separately to avoid damage to each other or the machine.
- Please provide insurance on the machine - As the shipper, you are solely responsible for the safe return of all item(s).
- Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.
Shipping Materials Suggestions
- Foam (solid, not egg crate)
- Bubble wrap
- Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport)
- Shredded or crumpled Kraft/newspaper
- Use enough cushioning material to ensure that the contents won't move easily when the box is shaken
- The box must be securely taped closed
- The packing is only as good as the box and the way it is sealed
Tips on Packaging Small Items
Packaging Tips & Supplies
- Items wrapped separately
- Rigid carton with flaps intact
- Adequate cushioning material
- Duplicate label inside carton
- Strong tape designed for shipping, no string or paper overwrap
- Single address label
- A clear, complete delivery address, and a complete return address
- The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results.
- When using an old box, make sure all old labels and other shipment markings have been removed from the box.
- Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.
Protecting the Contents
- Prevent damage of fragile items by protecting them from each other, and separated from the corners and sides of the box.
- The contents of your package should be wrapped separately, and will cushion each item properly.
- Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.
Large or Heavy Packages
- Evaluate packing materials, to ensure adequacy for packages weighing over 70 lbs.
- Boxes need to be of stronger construction, preferably with seams that are stitched or stapled, not glued.
- Check the box maker's certification for maximum weight.
- The higher the weight certification, the better your box will protect its contents from impact in sorting and over-the road vibration.
- Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear.
- Seal with heavy-duty tape, preferably reinforced.
- Dense cushioning material is a must:
- Expanded polystyrene ("peanuts") and crumpled paper are not acceptable because they crush and shift under heavy loads.
- Customized corrugated or molded foam "framing" is more suitable and reinforces the rigidity of the outer box.
- Do not band packages together unless each individual packages is in the box designed to support the total "package" weight. For example:
- If two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity.
- That's because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box.
- If you do band packages, use a minimum of two bands in each direction and label the individual boxes.
- Only same-sized boxes may be banded together.